Terms & Conditions — Tisztaklíma9ker

1. Service provider details

Name: Tisztaklíma9ker (sole proprietor)

Registered address: 1092 Budapest, Ráday utca 25., 2. emelet 3. ajtó

Tax number: 91300948-1-43

Registration number: EV-60828558

2. Scope and acceptance of Terms & Conditions

These Terms & Conditions (hereinafter: T&C) apply to the contractual relationship between Tisztaklíma9ker and the individual making a booking (hereinafter: Customer). By making a booking, the Customer accepts the provisions of these T&C. These T&C have been prepared in accordance with Act V of 2013 (Hungarian Civil Code) and Government Decree 45/2014 (II. 26.) on detailed rules of contracts between consumers and businesses.

3. Subject of the service

Tisztaklíma9ker provides professional cleaning of split air conditioning units in Budapest's 9th district. Available services:

Basic clean — filter replacement, front panel cleaning. Price: 14,000 HUF / split AC unit.
Deep clean — high-pressure water wash with protective bag, indoor and outdoor unit. ~60 min. Price: 20,000 HUF / split AC unit.
Volume discount — 2 units: –5%/unit, 3 or more units: –10%/unit.

The service is available exclusively in Budapest's 9th district. Visits are free of charge.

4. Booking process

1.The Customer books an appointment through the online booking system (SimplyBook.me) or by phone.
2.After booking, the Customer receives a confirmation email to the provided email address.
3.The confirmation establishes a contractual relationship between the parties.
4.The Customer is required to provide access to the premises at the scheduled time.

5. Payment terms

Payment for the service is due on-site, after the work is completed.
Accepted payment methods: cash, bank transfer.
Volume discounts and promotional discounts cannot be combined.
The Service Provider issues a receipt or invoice for every completed service in accordance with the Hungarian VAT Act (Act CXXVII of 2007). An invoice is issued upon the Customer's request with the necessary details (name, address).

6. Service delivery conditions

The Service Provider performs the service at the agreed time, in compliance with professional standards. Delivery requires the Customer to provide free and safe access to the AC unit.

If the service cannot be performed

If it becomes apparent on-site that the cleaning cannot be safely performed due to a malfunction of the AC, a pre-existing hidden defect, or the Customer's failure (e.g., lack of access), the Service Provider may start and discontinue the work and will inform the Customer. In such cases, no visit fee will be charged, and the parties will negotiate the proportional fee for any work started but not completed.

Customer's disclosure obligation

The Customer is required to notify the Service Provider in advance if the AC unit is malfunctioning, under warranty proceedings, or requires special technical handling. The Customer is liable for damages arising from undisclosed circumstances.

7. Cancellation and rescheduling

Cancellation by the Customer

·At least 12 hours before the appointment: free cancellation.
·Cancellation within 12 hours or no-show: the Customer is obliged to pay the full service fee.

Rescheduling

The Customer may reschedule the appointment through the online system or by phone, no later than 12 hours before the scheduled time.

Cancellation by the Service Provider

If Tisztaklíma9ker is unable to attend due to force majeure (e.g., illness, accident, natural event) or other extraordinary circumstances, the Customer will be notified immediately and a new appointment will be offered. In cases of force majeure, the Service Provider's liability for damages is excluded.

8. Consumer's right of withdrawal

Pursuant to Directive 2011/83/EU of the European Parliament and of the Council, and Government Decree 45/2014 (II. 26.), the Customer (consumer) may withdraw from the contract within 14 days of making the booking without giving any reason.

How to withdraw: in writing, by email (info@tisztaklima9ker.hu) or by post, with a clear declaration.

Important: If the Customer has expressly requested that the service commence within the withdrawal period, and the service has been fully performed, the right of withdrawal can no longer be exercised (Government Decree 45/2014, Section 29(1)(m)).

Sample withdrawal declaration

"I, the undersigned [name], hereby declare that I withdraw from the contract concluded with Tisztaklíma9ker on [date] for the service [service description]. Date: [date]. Signature: [signature]."

This sample is based on Annex 2 of Government Decree 45/2014 (II. 26.).

9. Liability

Tisztaklíma9ker exercises due care during the performance of work and accepts liability only for direct, proven damages caused by the Service Provider.
The Service Provider's liability does not extend to damages arising from pre-existing hidden defects, wear and tear, or improper use of the AC unit.
Information regarding the manufacturer's warranty applies when a documented deep cleaning has been performed.
The Service Provider accepts no liability for indirect damages (e.g., lost profits, consequential damages).

10. Warranty for defects

Under Sections 6:159–6:167 of the Hungarian Civil Code (Act V of 2013), in case of defective performance, the Customer may assert warranty claims against the Service Provider.

When is performance defective?

When the service does not meet the quality requirements specified in the contract or by law at the time of performance.

What claims can you make?

·Repair: the Service Provider performs a proper re-cleaning at its own expense.
·Price reduction: if repair is not possible or would impose a disproportionate burden.
·Withdrawal: if the defect is significant and repair is not possible.

Deadline and notification

The defect must be reported within 2 months of discovery. Warranty claims may be asserted within 1 year of performance (Civil Code Section 6:163). Notification method: email (info@tisztaklima9ker.hu) or phone.

11. Complaint handling and dispute resolution

In case of a complaint, the Customer may use the following options:

1. Direct complaint

By email: info@tisztaklima9ker.hu — we will respond within 5 business days.

2. Conciliation Board

Budapest Conciliation Board · 1016 Budapest, Krisztina krt. 99. · bekelteto.testulet@bkik.hu

3. Online Dispute Resolution (ODR) platform

EU platform: ec.europa.eu/consumers/odr

12. Data processing

The processing of personal data provided during the use of the service (name, email, phone number, address) is governed by the Tisztaklíma9ker Privacy Policy, which has been prepared in accordance with the GDPR (EU Regulation 2016/679) and the Hungarian Information Act (Act CXII of 2011).

13. Amendments to the T&C

The Service Provider reserves the right to unilaterally amend these T&C. Before any amendment takes effect, the Service Provider will publish the changes on the website at least 8 days in advance. Bookings made after the amendment takes effect are subject to the new T&C. The current T&C is always available at tisztaklima9ker.hu/aszf-en.html.

14. Governing law

These T&C are governed by Hungarian law. Matters not regulated in these T&C are subject to the provisions of Act V of 2013 (Hungarian Civil Code) and Government Decree 45/2014 (II. 26.) on detailed rules of contracts between consumers and businesses.